Leader in Product Management and Digital Innovation.
I will be judging the User Experience UK awards later this year. The User Experience UK Awards recognises excellence in user-focused digital and service design. It is a celebration of the innovative …
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I've made a career of convincing organisations that Digital is not just about saving costs and scaling up, and that there is no tradeoff between online service and the quality of the customer …
Continue Reading about Infographic: Customer experience finally gets its rightful place at the top →
Once upon a time not so long ago, the Internet belonged in IT. I've experienced that myself - when I was running easyJet's Web presence worldwide I was in IT, not the Marketing or Commercial …
Continue Reading about The new tech-savvy Marketing department →
In business, there are very few truths that stand the test of time. Love your customers, and your customers will love you back is one of those rare gems. Total Customer have put together a nice …
Continue Reading about Infographic – The power of customer retention →
I'm putting together a new Digital team at EDF Energy! Lots of new jobs are now open and I would like you, the people the read my blog, to come and work with me to turn an ambitious Digital vision …
Continue Reading about Work with me: 9 Digital positions open at EDF Energy →
2011 is slowly winding down and Christmas is just over the horizon. I'm looking forward to a few days off, but also to coming back in 2012 and getting stuck in. 2012 will be a very different year in …
