Meet Roberto Hortal: a tireless innovator with over 20 years’ Digital and Innovation experience at senior level across a range of sectors including Energy, Retail, Travel, Insurance and Telecommunications. Throughout my career, I have been Digital Director and Innovation Director at several global B2C and B2B organisations. I joined RM Results as Head of Innovation in 2019. I am passionate about transforming organisations, adopting the tools and practices of the Internet era to respond to the evolving needs of customers and colleagues.