Leader in Product Management and Digital Innovation.
As the push towards digital takes hold across the broader business landscape, B2B businesses must respond to an increased demand for ecommerce and a growing preference for self-service transactions, …
Continue Reading about B2B customers demand Digital, consumer-like experiences →
I've made a career of convincing organisations that Digital is not just about saving costs and scaling up, and that there is no tradeoff between online service and the quality of the customer …
Continue Reading about Infographic: Customer experience finally gets its rightful place at the top →
Customers expect financial services companies to have websites. People want to buy insurance and manage their bank accounts online, and companies are happy to benefit from the cost savings and …
Continue Reading about eBusiness as a core competency in financial services →
