Leader in Product Management and Digital Innovation.
Flash, inaccessible Ajax, behavioral targeting. Sometimes agencies come up with ideas that are just too creative. They'll look good and win them awards. But they won't bring you any more customers. In …
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Years ago, I used to find it difficult to get support to do usability studies on the websites I used to run. Today, thanks to the hard work of countless Web managers, usability is a familiar concept …
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I never have time to just browse the web. Whenever I'm online, I'm either testing something I run, or looking at a site recommended by someone. The only exception is 5 minutes in the morning for The …
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I have long been a proponent of open source. The power of the community, the technical prowess required to take full advantage of it and the many successful eBusinesses built on top of using it (as …
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How do you maximise your site's conversion rates? How do you extract more value from your visitors? How do you turn visitors into customers, customers into repeat customers, and those into loyal brand …
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Today I spoke at Marketing Magazine's Seamless Website Journey conference. The topics of my presentation were: Design vs Functionality The ideal website layout Content, quantity and …
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