The Digitals awards celebrate Digital Excellence and the great work of the best of us in the digital community. In the modern world of digital marketing, it takes a team to create something truly …
Tribes at work – proximity and culture rule in the age of tech
A recent study by The Atlantic via BoingBoing called my attention recently: people on conference calls don't pay attention. They send email …
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Are you Π (pi) shaped?
There is a wind of change going on in the enterprise, and it impacts you, what you know and how you work. When I first joined the labour force, I was in charge of the server running Nokia.com …
Infographic: Customer experience finally gets its rightful place at the top
I've made a career of convincing organisations that Digital is not just about saving costs and scaling up, and that there is no tradeoff between online service and the quality of the customer …
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New year, new Hortal.com
I've been thinking about giving the old Hortal.com a facelift for quite a while. As much as I was proud of the graphic design skills that took to put the old avatar-centric layout together, and the …